Refund policy

Return & Refund Policy

At Aggarwal Ji Namkeen, we take great pride in the quality and freshness of our namkeens and snacks. Since our products are food items, we follow a strict but fair return policy to ensure hygiene and safety for all our customers.

1.1 Eligibility for Returns

We accept return or replacement requests only under the following conditions:

• The product received is damaged, broken, or tampered with.

• The wrong product was delivered (different item or flavour).

• The product is past its expiry date at the time of delivery.

• The product is missing from the delivered order.

1.2 Non-Returnable Items

We do not accept returns for the following:

• Products that have been opened, consumed, or partially used.

• Products returned due to personal taste preferences.

• Products where the packaging seal has been broken by the customer.

• Orders where the return request is raised after 48 hours of delivery.

1.3 How to Initiate a Return

To request a return or replacement, please follow these steps:

1. Step 1: Contact us within 48 hours of receiving your order.

2. Step 2: Email us at sales.aggarwalji@gmail.com or call +91 98113 39664 with your order details.

3. Step 3: Share a clear photo/video of the damaged or incorrect product.

4. Step 4: Our team will review and respond within 2 business days.

1.4 Refund Process

Once your return is approved:

• Refunds will be processed within 5–7 business days to your original payment method.

• UPI, card, and net banking refunds will be credited automatically.

• In some cases, we may offer a replacement instead of a refund at our discretion.

• Shipping charges are non-refundable unless the return is due to our error.